Introduction
ApexRoboTech ("we", "our", "us") operates the app.apexrobotech.com platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, and business details when you register.
- Facebook Page Data: When you connect a Facebook Page via our Messenger bot setup, we access your Page name, Page ID, and Page access token to enable automated messaging.
- Conversation Data: Messages exchanged between your customers and AI chatbots for the purpose of providing automated responses.
- Usage Data: Analytics about how you use our platform to improve our services.
How We Use Your Information
- To provide and maintain our AI chatbot services.
- To connect your Facebook/Instagram Pages to our chatbot platform.
- To process and respond to customer messages on your behalf.
- To improve our services and develop new features.
- To communicate with you about your account.
Facebook Data
When you use Facebook Login to connect your Page:
- We only access data necessary for Messenger bot functionality.
- We store Page access tokens securely using encryption.
- We do not sell or share your Facebook data with third parties.
- You can disconnect your Facebook Page and delete associated data at any time.
Data Retention
We retain your data for as long as your account is active. When you delete your account or disconnect a service, we delete the associated data within 30 days.
Data Deletion
You can request deletion of your data by:
- Contacting us at contact@apexrobotech.com.
- Using the data deletion option in your account settings.
- For Facebook data: removing our app from your Facebook settings.
Security
We implement industry-standard security measures including encryption of sensitive data, secure HTTPS connections, and access controls to protect your information.
Third-Party Services
Our platform integrates with third-party services including Meta (Facebook/Instagram), OpenAI, and Telegram. Each service has its own privacy policy that governs data processed through their platforms.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: contact@apexrobotech.com
Phone: +36 70 674 8005